FAQ & Shipping
Short answers to the questions we hear most.
Shipping
We ship within the United States only.
Shipping is calculated at checkout based on your order and address.
Email hello@kumotown.com with a photo and your order number. You can also read our Refund and Returns Policy.
Citizens & orders
Every KumoTown toy is a citizen: a fidget clicker with its own kawaii face and a keychain loop.
Playfulness has no age limit. Our citizens are crafted for anyone aged 5 to 95.
The Lite is a smaller version of the Regular machine with the same crank and chute. Regular is $100 and Lite is $70.
Refills are citizens packed in capsules for your machine, sold in bulk at a lower price than singles. Request them on the Bulk Orders page.
Add 50 or more fidget clicker citizens to your cart and 20% comes off automatically at checkout.
Email hello@kumotown.com or use the Contact page and we’ll help.